You have questions. Fair enough.
Straight answers to the things people actually ask before ordering.
The product
Fit, feel, and what these insoles actually do.
Will they fit my shoes?
Yes — they're trim-to-fit. Cut along the printed guide line and they'll fit sneakers, work boots, flats and dress shoes. One size covers men's and women's.
Aren't acupressure insoles painful to walk on?
Ours aren't. The massage nodes are cushioned, not sharp — you feel a gentle press that wakes your feet up, not gravel digging in. Give them a few days to break in while your feet adjust.
Do they help with plantar fasciitis, heel or knee pain?
That's exactly what they're built for. Cushioned acupressure nodes release the tension your feet build up all day, and structured arch support takes the strain off your heels and the ball of your foot. And when your foundation is supported, your knees, hips and lower back stop compensating for it.
Is there a version for kids?
Yes — STEPPEASE Kids Massage Insoles are made for growing feet, with gentler nodes and extra-soft cushioning. Same trim-to-fit sizing.
Shipping & delivery
Where your order is, and when it lands.
How long does shipping take?
Orders are processed within 1–3 business days. US delivery typically takes 5–8 business days after processing. You'll get a tracking number by email the moment your order ships.
Will I get tracking?
Yes — a tracking number lands in your inbox as soon as your order ships. If it doesn't show up, email us and we'll sort it out.
Might my order arrive in more than one package?
Sometimes, depending on stock and warehouse location. If your order ships in parts, you'll get tracking for each package.
Returns & the guarantee
The 90-day promise, in plain words.
How does the 90-Day Money-Back Guarantee work?
Simple: wear them for up to 90 days. If your feet don't feel better, you get your money back — every penny, no runaround.
How do I start a return?
Email contact@steppease.com with your order number and we'll guide you through the next steps.
When will I see my refund?
Once your return is approved, the refund goes back to your original payment method within 10 business days. Banks can take a little longer to post it — if 15 business days pass, contact us.